Netarin tarjoaa
netari wa/english
Netari WA is a support service for young people on WhatsApp. Send us a message at +358 50 313 5160. We reply Sunday to Friday from 18:00 to 20:00.
- Netari WA is intended for young people aged 13–21.
- You can get support, help, and guidance from us when you feel anxious, scared, sad, or unsure what to do.
- You’re also welcome to share what’s going on in your life. Everything you want to talk about matters.
- You’ll be talking with trained and trusted adults – not AI.
- Netari WA is free of charge, and you don’t need permission from your parents to use it.
- Conversations are confidential. However, in situations of concern, we have a duty to contact authorities.
- The service is provided by Save the Children Finland.
How does Netari WA work?
- Send a message to +358 50 313 5160 anytime
- We reply during opening hours: Sunday–Friday at 18:00–20:00
- No queues
- The conversation is saved, so you don’t have to start from the beginning every time
- From time to time, we’ll ask how the conversation has felt for you and how we can support you further
- Voice and video calls are not available
- Voice messages are received
- Read our privacy policy at the bottom of the page
What does Netari WA offer to youngsters?
- A place to process your own feelings and thoughts
- Longer-term conversation support, up to a maximum of 6 months
- A space where you can feel safe and accepted
- Support in finding solutions and answers
- Help in finding the right services or support
What Netari WA does not offer to youngsters?
- Therapy or diagnoses
- Solutions made for you
- We can support learning, but we don’t do your homework
- Help from authorities or healthcare professionals
- A place just to vent negative feelings
- Support lasting longer than 6 months
Confidentiality and Data Handling
More information about how the service works
You decide what you want to talk about and what information you want to share with us. We only see your phone number, nickname, and the messages you send.
After the conversation, your message history is saved, so you don’t have to repeat your story every time.
We keep your data for up to one year after the customer relationship ends. You can also request to have your data deleted.
However, if the matter involves authorities, we cannot delete your data upon request until we have permission from the authorities or the issue has otherwise been resolved.
Conversations may be analyzed for service development and communication purposes. In such cases, the conversations are anonymized, meaning all information that could identify the user is removed.
Read more about confidentiality and data protection
We are bound by confidentiality: your conversations and personal information will not be shared with or disclosed to outsiders. Information is only exchanged between staff members on duty within the service.
Exceptions apply if a conversation raises child protection concerns, or if there is an emergency or a crime involved. In such cases, we have a duty to contact the authorities. We always aim to act openly and in cooperation with you in these situations.
Rights and responsibilities of users and staff
It’s okay if different feelings arise during the conversation. You have the right to express yourself and disagree with the staff. However, we hope that conversations on Netari WA remain respectful and in good spirits. If we experience inappropriate behavior or treatment, we have the right to end the conversation. However, we always aim to first discuss with you and find mutual understanding. If a user misuses the service in any way, we have the right to remove them from the service.
If there are concerns related to child protection during the conversation, we are required to act appropriately and contact the authorities, such as emergency services or child protection. There are often many misconceptions and misinformation surrounding child protection. Contacting child protection is not a serious matter; it’s done so professionals can better help children, young people, and families. Child protection laws and professionals are always guided by the best interest of the child. It is not a punishment. You can read more about this on our website.
Our service is committed to following the ethical guidelines of the online youth work forum.