netari dm/english

You can find Netari on TikTok under the username @netari_official. Make sure to follow us! You can send us a DM (direct message) anytime! We’ll reply to messages on Wednesdays and Fridays 17-18:30.

Netari DM INFO

• The service is aimed at 13–21-year-olds who want to chat with a trusted adult via TikTok’s DM.
• You’ll be chatting with Netari’s safe, trained, and trusted adults.
• You can message us anytime. Live chats happen during the service’s operating hours.
• We’re here to provide support, help, information, and advice when you’re feeling anxious, scared, sad, or unsure how to handle a situation. You can also share your thoughts with us or talk about even small things. Every message is important to us!
• Messages received on holidays or non-operating hours will be responded to on the next open day.
• No waiting during operating hours. We’ll reply to your messages as quickly as possible.

Confidentiality and Data Handling

We are bound by confidentiality: the conversations you have with us and your information will not be shared or disclosed to anyone outside the service. Information may only be exchanged between staff on duty. The exception is situations where there are concerns regarding child protection or if it’s an emergency or a criminal matter. In such cases, we are required to contact authorities. We aim to be open and work together with you in these situations.
There is often a lot of misunderstanding and misinformation surrounding child protection. Contacting child protection is not a serious matter: it’s done to ensure professionals can better assist children, young people, and families. Child protection laws and professionals are always guided by the best interests of the child. It is not a punishment. You can read more about this on our website.

You decide what you want to talk about and what information you wish to share with us. We can only see your user profile and the messages you send. We store your messages after the conversation to make it easier to continue our discussion later.

Conversations may be analyzed for the purpose of improving the service or communication. In such cases, conversations are anonymized to remove any identifiable user information.

Also, make sure to check out Netari’s community guidelines and the privacy policy for Netari DM.

When chatting, various feelings may arise – and that’s completely okay. You have the right to express yourself and disagree with the staff. However, we ask that conversations in Netari DM remain respectful and in good spirits. If we experience inappropriate behavior or treatment, we have the right to end the conversation. We always aim to first discuss and reach mutual understanding with you. If a user misuses the service in any way, we reserve the right to restrict their access.

Our service is committed to following the ethical guidelines of online youth work.